Effective October 23, 2026
This Shipping & Returns Policy applies to physical items purchased from thira.co (the “Website”), operated by Sakae Holdings LLC (“we,” “us,” or “our”), the parent company of Thira. Physical items include Guides in print and Editions.
Guides in digital format, Private Sessions, and The Brief are governed by our Terms and Conditions.
1. Dispatch and Delivery
Guides in print are dispatched from New York and shipped to select international destinations.
- Order cut-off: Orders placed before 2:00 PM Eastern enter processing the same business day.
- Processing: Up to five business days. Every copy is checked by hand before it is sent.
- Transit, United States: Two to five business days.
- Transit, international: Ten to twenty business days.
Editions may be dispatched from New York or directly from the artist’s or maker’s studio. Processing and delivery times for each Edition are stated on its product page, as some works are prepared, finished, or framed to order. Editions are shipped insured, and a signature may be required on delivery.
Orders are dispatched Monday through Friday, excluding public holidays. International transit times are estimates and may be extended by customs clearance.
2. Shipping Costs
Shipping is charged separately at checkout and is not included in the price of the item.
- Guides in print, United States: A flat rate of $6.
- Guides in print, international: A flat rate of $25.
- Editions: Calculated for each work and shown at checkout, including insurance.
3. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs charges levied by the destination country.
These charges are the responsibility of the recipient and are not included in the price of the item or the shipping cost. We have no control over them and cannot predict their amount. Customs policies vary by country; please contact your local customs office if you are unsure.
Orders refused at customs or returned to us as undeliverable are not refunded.
4. Digital Access with Guides in Print
Every Guide bought in print includes access to its digital format. Access is granted at the time of purchase and does not depend on delivery of the printed copy.
5. Returns and Refunds
All physical items are final sale. We do not accept returns or issue refunds for change of mind.
Each item is described in full on its product page. For Guides in print, this includes page count, dimensions, materials, and contents; the digital format is available to read before the printed copy arrives. For Editions, this includes medium, dimensions, edition size, and any signing, numbering, or framing.
This applies to all orders, domestic and international.
6. Damaged or Incorrect Orders
If an item arrives damaged, or the wrong item arrives, contact us at hello@thira.co within fourteen days of delivery with photographs of the item and its packaging, and your order number.
For Guides in print, we will send a replacement at no cost to you. For Editions, which are made in limited numbers, we will replace the work where another from the edition is available; where it is not, we will issue a full refund. We may request that the original be returned. Where we do, we will provide a prepaid label.
7. Policy Updates
We may update this policy to reflect changes in our services or legal obligations. The current version will always be available at thira.co/shipping-returns/ with the effective date noted above.
8. Contact
For any questions regarding shipping or returns, contact us at hello@thira.co with “Shipping and Returns” in the subject line.
