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HELP WITH STAYS

WHAT ARE SERVICES?

A concierge service where a local team helps you with airport drop, restaurant reservations, personal chef, and grocery delivery. Available 24/7 – The service can be requested on our Concierge page.

WHAT IS THE CHECK-IN AND CHECK-OUT TIME?

The usual check-in time is 2 pm and check-out is by 11 am, but it may be different for some stays. Please check the “Good to Know” section on the listing to see check-in and check-out time.

CAN I DO EARLY CHECK-IN?

If you’re arriving early, we recommend you book the previous night and communicate and coordinate the arrival time with the Destination Manager.

CAN I DO LATE CHECK-OUT?

If you want a late checkout, we may be able to extend it for an additional fee, subject to availability.

CAN I STORE MY LUGGAGE BEFORE THE CHECK-IN?

It depends on the property. Email us at booking@thira.co with your booking details so our travel specialist can check.

CAN I STORE MY LUGGAGE AFTER THE CHECK-OUT?

It depends on the property. Email us at booking@thira.co with your booking details so our travel specialist can check.

I NEED HELP WITH PARKING?

Please refer to the property page for more information on parking. Some properties have a free first-cum first-serve parking space, while some have paid parking.

I'M LOOKING TO STAY FOR A WEEK, DO YOU OFFER ANY DISCOUNTS?

Yes, we do. Usually, 10% for a week-long stay.

I'M LOOKING TO STAY FOR A MONTH, DO YOU OFFER ANY DISCOUNTS?

Yes, we do. Usually, 15% for a month-long stay.

WHAT IS YOUR CHILD POLICY?

It differs from property to property. But usually, 1 child under 6 years of age can be accommodated without an extra bed at no additional charge. Please check the “Good to Know” section on the listing for up-to-date information.

CAN IN BRING MY PET?

Some properties allow pets while others prefer not to. Please check the “Good to Know” section on the listing to see whether or not a particular property is pet-friendly.

CAN BEDS BE SPLIT OF MADE UP AS A DOUBLE?

If the bed can be arranged twins, then yes but that is unlikely, especially for a short stay.

If you don’t find your question here (or an answer that works for you), use our Contact page and we’ll be happy to help.